Refund policy
Returns and Replacements
If you have any questions about your order, contact us at sales@chopsource.com or call/text 651-300-9575.
If there is an issue with your order, we will do our best to make things right as quickly as possible.
Return Eligibility
New, unused items are eligible for return within 30 days of delivery, subject to a 12% restocking fee.
To qualify for a return, items must:
- Be unused
- Be in original condition
- Include all original packaging and components
Used, installed, modified, or damaged items are not eligible for return.
Return Shipping
We do not offer free return shipping.
If you decide you no longer want an item, you are responsible for return shipping costs. Original shipping charges are non-refundable.
We recommend using a trackable shipping method and insuring high-value items, as we are not responsible for items lost or damaged during return transit.
How to Start a Return
To initiate a return, contact us at sales@chopsource.com
for approval.
Once approved, send returns to:
Chop Source
1162 120th St.
Roberts, WI 54023
Returns sent without prior approval may be refused.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
To qualify:
- The item must be unused
- In original condition
- In original packaging
- Accompanied by proof of purchase
Customers are responsible for return shipping costs unless otherwise required by law.
