Customer Service / Shipping and Delivery / Returns and Replacements

Check the notice at the top of the site for current shipping lead times. We offer free shipping to U.S. contiguous 48 states, DC, and APO/FPO/DPO addresses for orders over $99.

We ship internationally frequently. Check shipping rates by using the calculator in the cart before checkout, or simply click checkout, enter your address, and the rates will be displayed. International shipping rates do not include duty, tax, or customs fees that may be imposed by the shipping company and your country.

Canada Customers: FedEx Ground shipping to Canada has higher customs clearance fees than FedEx International Economy or FedEx International Priority. If you are not familiar with importing goods into Canada with FedEx, contact us with any questions.

If there is something wrong with your order, we will do our best to make things right as quickly as possible. Contact us right away at sales@chopsource.com or call/text 651 300 9575. New items are eligible for return for 30 days with a 12% restocking fee. Used items are not eligible for return. We do not have free return shipping.  You must pay to ship the item back to us if you decide that you no longer want it.

Our site uses secure servers and we do not store credit card information.

If you checked out as a guest, creating an account later does not link your original order to your newly created account.  Check your email for order confirmation and shipping emails, or contact us if you need further help with your order.  You can also look up your order using the Orders and Returns page.